What should an office cleaning agreement clarify about workstations?

Workstations are a central part of office cleaning, and clarifying what the scope includes — and excludes — prevents misunderstandings. MixClean Solution confirms the workstation scope with you before service begins. This guide explains what to clarify about workstations. To request service, use our booking form.

Accessible surfaces versus personal items

Office cleaning addresses accessible surfaces — desks, shelves, and visible areas — but does not move personal items, paperwork, or equipment to access areas unless agreed. The team dusts and wipes surfaces that are clear and reachable. If a desk is covered with documents or personal items, the team cleans around them rather than moving them. Clarifying this boundary protects employee belongings and sensitive materials while ensuring the team works efficiently. Learn more on our commercial cleaning service page.

Paperwork and confidential documents

The team does not move paperwork, open drawers, or handle confidential documents. If documents are on a desk, the team cleans around them. If employees have sensitive materials, they should store them before the cleaning visit. Clarifying this in the scope ensures that confidential information is never at risk. For preparation guidance, read our article on the office manager cleaning checklist.

Electronics and equipment

The team addresses high-touch points on electronics — exterior surfaces of phones, keyboard areas (exterior only), and monitor frames — but does not disconnect computers, clean inside devices, or handle sensitive equipment. If employees have equipment that should not be touched, they should note it. The team avoids moving or disturbing electronics to prevent damage. Share any equipment considerations in the scope discussion.

Exclusions and permissions

Clarify any exclusions — areas, items, or surfaces that should not be cleaned. This might include private offices, storage rooms, specific equipment, or areas with sensitive materials. Also clarify permissions — whether the team can enter private offices, whether certain areas require an escort, and whether employees need to be notified before visits. Clear exclusions and permissions prevent the team from entering spaces that should be off-limits.

Questions to ask about the workstation scope

Useful questions to clarify include:

• Which surfaces are included in the workstation scope?
• Will the team move personal items or paperwork?
• How are electronics and sensitive equipment handled?
• Which areas or items should be excluded?
• Do employees need to prepare their desks before the visit?
• Are private offices included, and do they require an escort?

Staff preparation

Staff preparation helps the team work efficiently. Employees can clear their desks of personal items, store confidential documents, and note any equipment that should not be touched. Communicate preparation expectations to your team before visits. For a full preparation guide, read our article on the office manager cleaning checklist. For the broader plan, read our guide to commercial cleaning plans.

Frequently asked questions